Filae Account
How to delete my account ?
If you want to delete your Premium subscription, you don't need to delete your account mostly if you want to keep your tree. To delete your premium acconut, follow the instructions : How to delete the automatic renewal of my subscription ? To delete ...
I have 2 accounts. How to merge them ?
You have created 2 account with 2 different email address ? One account is Pemium but your tree is on the other one ? Contact the support by giving the following information : Your first and last name The email adress for the 2 accounts If you ...
I can’t access my account. What can I do ?
If you have difficulties to log into your account, you can generate a new password. Please read the article Change my password If you have changed your email address and are unable to receive the e-mail "Change my password", or if you can’t ...
I no longer have access to my old e-mail, how can I log in ?
You no longer have access to your old email ? you have 2 options : You remember your password Follow the instructions : How to change my email ? You no longer have your password Contact our support giving following information : Your first and last ...
I want to create an account but it says « you already have an account ». What can I do ?
If during the registration, a message tells you « you already have an account », that means that your email is already saved under an account on Filae. An email can’t be use to create an another account. Here’s what can be done : Check that the email ...
How to change the nickname ?
Go to filae.com Log in if you are not already logged by going to Login. Click on the figure icon on the top right of the page Select My account Click on Profile on the left or click here Remove and enter you new nickname. Click on the Save button in ...
How to change my email ?
You can change your email in your account : Go to filae.com Log in if you’re not already by going to Login Click on the figure icon on the top right of the website Select My account Click on Settings Erase and change the email Click on Change the ...
How to change a password ?
You can change your password in your account Go to filae.com Log in if you’re not already by going to Login. Click on the figure icon on the top right of the website Select My account Click on Settings Click on Change the password Enter the actual ...
How to create an account ?
Go to the page Create your account on Filae Enter the mandatory information Be careful with your email and password ! Check if you want « I want to receive hints, tips and updates of Filae » Check « yes I have read and accept the terms and conditions ...
Password forgotten ?
You forgot your password ? Go to Password forgotten Enter your email address You’ll receive a message to reset your password.. SIf you don't get the email : Check your spams Contact-us
They ask for a code that I don’t have ?
When you subscribe online, you don’t need a code to become Premium. You just need to connectto your account with your email and password. The code is only needed for the customer with a Filae gift box. How to activate the code of my gift box ? I ...
I have an account. How to connect ?
On filae.com, click on the Connect on the top right or click here Enter your email and password Click on the Connect button Forgotten password ? I can’t access my account. What can I do ?