Password forgotten ?

Password forgotten ?

You forgot your password ?

  1. Go to Password forgotten

  2. Enter your email address

  3. You’ll receive a message to reset your password..


SIf you don't get the email  : 
  1. Check your spams
  2. Contact-us


    Vous n'avez pas trouvé l’information dans les questions & réponses ? Contactez-nous !

    Par email  :    Envoyez-nous un message , réponse dans un délai de 2 jours ouvrés maximum. Merci de votre patience. 
    Par téléphone  : du lundi au vendredi de 9h à 17h au 01.44.84.95.16 (numéro non surtaxé – coût d’un appel local) 
    Par courrier  : Filae S.A. Service client - Tour Gamma B - 193/197 rue de Bercy - 75582 PARIS CEDEX 12 (Merci d'indiquer votre adresse email) 
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