I want to create an account but it says « you already have an account ». What can I do ?
If during the registration, a message tells you « you already have an
account », that means that your email is already saved under an account on
Filae. An email can’t be use to create an another account.
Here’s what can be done :
that the email adress entered is the right one and that there are no typo
possible that you already have an account on Filae with that address. Ask
to reset your password
- Contact support
Vous n'avez pas trouvé l’information dans les questions & réponses ? Contactez-nous !
Par téléphone : du lundi au vendredi de 9h à 17h au 01.44.84.95.16 (numéro non surtaxé – coût d’un appel local)
Par courrier : Filae S.A. Service client - Tour Gamma B - 193/197 rue de Bercy - 75582 PARIS CEDEX 12 (Merci d'indiquer votre adresse email)
How to create an account ?
Go to the page Create your account on Filae Enter the mandatory information Be careful with your email and password ! Check if you want « I want to receive hints, tips and updates of Filae » Check « yes I have read and accept the terms and conditions ...
How to create a tree for free ?
Create and enter your genealogy for free on Filae ! Take advantage of the available tools : maps, research monitoring, statistics... You can also invite relatives so that they can consult the results of your research. Create an account on Filae ...
I want to share my tree with my family
To share your tree, you must send an invitation : Send the invitation Once the tree on the screen, click on the Setting icon on the top right then on Invitations Click on New invitation Enter the email of the person Click on Send. The person will ...
How to delete my account ?
If you want to delete your Premium subscription, you don't need to delete your account mostly if you want to keep your tree. To delete your premium acconut, follow the instructions : How to delete the automatic renewal of my subscription ? To delete ...
How to connect to your account
On the Website, click on Connect on the top right or Here https://enconnect.filae.com/connectapi/account/register Enter your email and your password