I want to create an account but it says « you already have an account ». What can I do ?

I want to create an account but it says « you already have an account ». What can I do ?

If during the registration, a message tells you « you already have an account », that means that your email is already saved under an account on Filae. An email can’t be use to create an another account.

Here’s what can be done :

  1. Check that the email adress entered is the right one and that there are no typo mistake

  2. It’s possible that you already have an account on Filae with that address. Ask to reset your password

  3. Contact support

    Vous n'avez pas trouvé l’information dans les questions & réponses ? Contactez-nous !

    Par email  :    Envoyez-nous un message , réponse dans un délai de 2 jours ouvrés maximum. Merci de votre patience. 
    Par téléphone  : du lundi au vendredi de 9h à 17h au (numéro non surtaxé – coût d’un appel local) 
    Par courrier  : Filae S.A. Service client - Tour Gamma B - 193/197 rue de Bercy - 75582 PARIS CEDEX 12 (Merci d'indiquer votre adresse email) 
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