They ask for a code that I don’t have ?
When you subscribe online, you don’t need a code to become Premium.
You just need to connectto your account with your email and password.
The code is only needed for the customer with a Filae gift box.
Vous n'avez pas trouvé l’information dans les questions & réponses ? Contactez-nous !
Par téléphone : du lundi au vendredi de 9h à 17h au 01.44.84.95.16 (numéro non surtaxé – coût d’un appel local)
Par courrier : Filae S.A. Service client - Tour Gamma B - 193/197 rue de Bercy - 75582 PARIS CEDEX 12 (Merci d'indiquer votre adresse email)
How to activate the code of my gift box ?
To activate the code, follow the instructions on the box : Connect to the website if it’s not already done Enter your email and password If you don’t have an account you need to create one. Go to https://www.filae.com/activation Enter the code on ...
The activation code of my gift box doesn’t work. What can I do ?
We invite you to contact the support : Indicate the code of the box If possible, send us a picture of the card
I didn’t put the right parents. How to correct it ?
You didn’t put the right parents and you want to change them (or delete). Above all, cut the wrong links. For that, go to the profile On the right you have the family circle Click on the pencil The window Change your family circle appears Click on ...
Why a prisoner of war doesn’t appear in your archives ?
Filae digitized and indexed 2 sources about prisoners of war : French soldiers prisoners 14-18 : The german authorities decide to use the Ardennes Gazette, for propaganda purposes : it’s to knock out the french public opinion by the masse of ...
Why my tree doesn’t show in the searches ?
Your tree doesn’t appear in the results for 2 reasons : You’re looking for a living or contemporary person : they are excluded from our search engine for confidentiality reasons. The option "Do not display the results of my trees in my searches" is ...