I can’t access my account. What can I do ?
If you have difficulties to log into your account, you can generate a new
Please read the article Change my password
If you have changed your email address and are unable to receive the e-mail
"Change my password", or if you can’t configure the new password for
your account, please contact the support.
Vous n'avez pas trouvé l’information dans les questions & réponses ? Contactez-nous !
Par téléphone : du lundi au vendredi de 9h à 17h au 01.44.84.95.16 (numéro non surtaxé – coût d’un appel local)
Par courrier : Filae S.A. Service client - Tour Gamma B - 193/197 rue de Bercy - 75582 PARIS CEDEX 12 (Merci d'indiquer votre adresse email)
I have an account. How to connect ?
On filae.com, click on the Connect on the top right or click here Enter your email and password Click on the Connect button Forgotten password ? I can’t access my account. What can I do ?
They ask for a code that I don’t have ?
When you subscribe online, you don’t need a code to become Premium. You just need to connectto your account with your email and password. The code is only needed for the customer with a Filae gift box. How to activate the code of my gift box ? I ...
I want to create an account but it says « you already have an account ». What can I do ?
If during the registration, a message tells you « you already have an account », that means that your email is already saved under an account on Filae. An email can’t be use to create an another account. Here’s what can be done : Check that the email ...
How to create an account ?
Go to the page Create your account on Filae Enter the mandatory information Be careful with your email and password ! Check if you want « I want to receive hints, tips and updates of Filae » Check « yes I have read and accept the terms and conditions ...
How to delete my account ?
If you want to delete your Premium subscription, you don't need to delete your account mostly if you want to keep your tree. To delete your premium acconut, follow the instructions : How to delete the automatic renewal of my subscription ? To delete ...