I can’t access my account. What can I do ?

I can’t access my account. What can I do ?

If you have difficulties to log into your account, you can generate a new password.

Please read the article Change my password

 If you have changed your email address and are unable to receive the e-mail "Change my password", or if you can’t configure the new password for your account, please contact the support.

    Vous n'avez pas trouvé l’information dans les questions & réponses ? Contactez-nous !

    Par email  :    Envoyez-nous un message , réponse dans un délai de 2 jours ouvrés maximum. Merci de votre patience. 
    Par téléphone  : du lundi au vendredi de 9h à 17h au (numéro non surtaxé – coût d’un appel local) 
    Par courrier  : Filae S.A. Service client - Tour Gamma B - 193/197 rue de Bercy - 75582 PARIS CEDEX 12 (Merci d'indiquer votre adresse email) 
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