I can’t access my account. What can I do ?

I can’t access my account. What can I do ?

If you have difficulties to log into your account, you can generate a new password.

Please read the article Change my password

 If you have changed your email address and are unable to receive the e-mail "Change my password", or if you can’t configure the new password for your account, please contact the support.



    Vous n'avez pas trouvé l’information dans les questions & réponses ? Contactez-nous !

    Par email  :    Envoyez-nous un message , réponse dans un délai de 2 jours ouvrés maximum. Merci de votre patience. 
    Par téléphone  : du lundi au vendredi de 9h à 17h au 01.44.84.95.16 (numéro non surtaxé – coût d’un appel local) 
    Par courrier  : Filae S.A. Service client - Tour Gamma B - 193/197 rue de Bercy - 75582 PARIS CEDEX 12 (Merci d'indiquer votre adresse email) 
    © 2016-2020 Filae   |  Conditions générales   |  Charte des Arbres   |  Vie privée   |  Gestion des Cookies

      • Related Articles

      • They ask for a code that I don’t have ?

        When you subscribe online, you don’t need a code to become Premium.   You just need to connectto your account with your email and password.   The code is only needed for the customer with a Filae gift box. How to activate the code of my gift box ? I ...

      • I have an account. How to connect ?

        On filae.com, click on the Connect on the top right or click here Enter your email and password Click on the Connect button Forgotten password ? I can’t access my account. What can I do ?

      • I want to create an account but it says « you already have an account ». What can I do ?

        If during the registration, a message tells you « you already have an account », that means that your email is already saved under an account on Filae. An email can’t be use to create an another account. Here’s what can be done : Check that the email ...

      • Why my tree doesn’t show in the searches ?

        Your tree doesn’t appear in the results for 2 reasons :  You’re looking for a living or contemporary person : they are excluded from our search engine for confidentiality reasons. The option "Do not display the results of my trees in my searches" is ...

      • I no longer have access to my old e-mail, how can I log in ?

        You no longer have access to your old email ? you have 2 options :  You remember your password Follow the instructions  : How to change my email ? You no longer have your password Contact our support giving following information : Your first and last ...