Why is my genealogy on your website ?
The genealogies are put online by the users :
- Directly
on our website
- Import of
the family tree by gedcom
If all your genealogy is present on our website and if contempory data
appears :
- You can contact the owner of the tree if you are Premium.
- You can contact the customer service by
indicating the account where the data are located. You can add a
screenshot showing the nickname of the account. In most case, it appears
to be an account that you forgot ! If your complaint concerns
contemporary people, indicate their identities.
Vous n'avez pas trouvé l’information dans les questions & réponses ? Contactez-nous !
Par téléphone : du lundi au vendredi de 9h à 17h au 01.44.84.95.16 (numéro non surtaxé – coût d’un appel local)
Par courrier : Filae S.A. Service client - Tour Gamma B - 193/197 rue de Bercy - 75582 PARIS CEDEX 12 (Merci d'indiquer votre adresse email)
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How to connect to your account
On the Website, click on Connect on the top right or Here https://enconnect.filae.com/connectapi/account/register Enter your email and your password
Can we add notes ?
You can add one or more notes for each person in your genealogy. In the profile, in the tree, click on + Notes