My tree disapeared ! How to find it ?

My tree disapeared ! How to find it ?

You connect to your account and in the Tree menu, your tree doesn’t appear ? 

  1. Click on the menu on Tree, then on all trees to check the presence of the genealogy

If there are no genealogies : 

  1. Are you sure you didn’t delete the genealogy ?
  2. Is it possible that you are not connected with the right account where the tree is ? You may have 2 accounts with 2 different emails !
Contact-usif you can’t find your genealogy ! Give us your last name, first name, emails and the first and last name of your grandparents.

    Vous n'avez pas trouvé l’information dans les questions & réponses ? Contactez-nous !

    Par email  :    Envoyez-nous un message , réponse dans un délai de 2 jours ouvrés maximum. Merci de votre patience. 
    Par téléphone  : du lundi au vendredi de 9h à 17h au (numéro non surtaxé – coût d’un appel local) 
    Par courrier  : Filae S.A. Service client - Tour Gamma B - 193/197 rue de Bercy - 75582 PARIS CEDEX 12 (Merci d'indiquer votre adresse email) 
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